Términos del servicio

Terms of Service – Frequently Asked Questions

Who are we?
We are Zenya. Our company specializes in designing and selling innovative hair clips that combine comfort and safety. Each clip is flexible, lightweight, and pleasant to wear, ensuring perfect hair hold while protecting the scalp in case of impact. Designed for everyday use, our products offer discretion, practicality, and peace of mind, combining elegant design with optimal functionality.

How old do I need to be to purchase?
You must be 18 years or older (or have the authorization of a legal guardian).

How does shipping work?

• Delivery times are estimated and may vary depending on the supplier, country, or customs.

• We are not responsible for delays caused by the shipping company.

What payment methods do you accept?
We accept secure payments through the gateways available on the site.
All prices are in euros and include taxes when applicable.

Can I return a product?
Yes, you have 14 calendar days from receipt of your order to exercise your right of withdrawal.

Please refer to our Returns and Refunds Policy for more information.

What is the store’s liability?

• We do not guarantee that the website will operate without interruptions.

• We are not responsible for indirect damages resulting from the use of the products.

• Our maximum liability is limited to the value of the specific order in question.

Can I use your images or text?
No. All content on the website (logos, photos, text, design) is protected by intellectual property rights.

What happens with my personal data?
Your data is handled securely in accordance with the GDPR (General Data Protection Regulation).

More information is available in our Privacy Policy.

Which laws apply?
These terms are governed by the laws of Spain, and any disputes will be resolved in its competent courts.

How can I contact you?
For any questions or complaints:
info.zenyabeauty@gmail.com